Terms and Conditions of Sale for World of Wheelchairs

1. Formation of Contract
1.1 These terms of sale apply to all goods supplied by World of Wheelchairs, operated by East Riding Ltd, located at 8 Victoria Street, Goole, East Yorkshire DN14 5DZ.
1.2 No contract exists between you (the customer) and World of Wheelchairs until your order has been accepted and payment has been received in full.
1.3 Acceptance of your order will be confirmed via email, and a binding legal contract is formed upon receipt of this confirmation.
1.4 The contract is subject to your right of cancellation as outlined in section 6.
1.5 World of Wheelchairs reserves the right to amend these terms of sale without prior notice for future sales.
1.6 These terms and conditions apply exclusively to website and phone orders; different policies apply for in-store purchases.

2. Description and Pricing of Goods
2.1 All prices displayed are in £ sterling and are exclusive of VAT and delivery charges unless otherwise stated.
2.2 Prices are subject to change without notice. Inaccuracies in pricing will be promptly addressed, and customers will be given the option to proceed with the correct price or cancel their order.
2.3 Availability of goods is not guaranteed, and World of Wheelchairs will inform customers of any stock shortages as soon as possible, offering refunds or alternative options.
2.4 Additional charges may apply for delivery outside of our standard delivery areas.

3. Payment
3.1 Payment for goods and delivery charges must be made in full before the scheduled delivery date.
3.2 World of Wheelchairs reserves the right to withhold delivery until cleared funds are received.
3.3 Payments must be made without deduction unless a valid court order requires otherwise.
3.4 Secure online payment options include credit/debit cards (Delta, Maestro, Mastercard, Visa, Visa Electron, American Express).

4. Delivery
4.1 Delivery is limited to the United Kingdom and requires a signature upon receipt.
4.2 Orders are processed the next working day and delivered within 14 working days, subject to stock availability and security checks.
4.3 Customers will be notified of any delivery delays or issues, with refunds provided where applicable.
4.4 While every effort is made to deliver promptly, World of Wheelchairs is not liable for delays beyond its control.
4.5 Customers must inspect goods upon delivery and sign for them as “UNCHECKED” if unable to check contents immediately.
4.6 If your delivery is for Northern Ireland or The Highlands, then please call us so that we may advise on the delivery cost of any item you wish to purchase

5. Risk/Title
5.1 Goods are at the customer’s risk upon delivery.
5.2 Ownership of goods remains with World of Wheelchairs until full payment is received.

6. Right of Cancellation
6.1 Customers have the right to cancel their order within 7 working days of receiving the goods. You are due a full refund.
6.2 Cancellation must be submitted in writing, and goods must be returned at the customer’s expense in their original condition.
6.3 Refunds will be issued within 30 days of cancellation, subject to inspection of returned items.
6.4 Custom-designed, prescribed, or special-order items are non-refundable.
6.5 If the return is after 7 working days of receiving the goods then there is at least a 20% restocking fee. With more deductions possible depending on the quality of the product

7. Warranty
7.1 All products come with a 12-month parts warranty against faulty manufacture or materials.
7.2 Warranty repairs must be arranged through World of Wheelchairs, with customers responsible for delivery and collection costs.
7.3 General warranty exclusions include adjustments, fair wear & tear, and damage caused by misuse or accidental damage.

8. Data Protection
World of Wheelchairs is committed to protecting customer data and complies with relevant data protection laws.

9. Privacy
World of Wheelchairs respects customer privacy and offers options to manage cookie preferences.

10. Applicable Law
These terms of sale are governed by English law, and disputes will be subject to the jurisdiction of the English courts.

Customer Discount
Discount offers are subject to change without notice; terms and eligibility criteria apply.

Product images are for illustrative purposes only.

Contact Information
For inquiries or assistance, please contact hello@worldofwheelchairs.com.