4. Delivery
4.1 Delivery is restricted to the United Kingdom and has a delivery charge. Delivery must be to the address at which your credit card or debit card is registered. All deliveries must be signed for and you should keep your receipt. (Our Delivery prices are for the UK Mainland – For Northern Ireland, the Isle of Wight, Channel Islands, Scottish Islands, and Highlands POSTCODES PO30-41, AB37, IV1-56, KW1 – KW9 PA34 -39, PH19 – 44, BT1 -82, GY1 -10, JE1 – 5 – Additional Charges are applicable – Please contact us prior to placing your order for confirmation of these charges
4.2 All Orders received will be processed the next working day and will be delivered provided no additional security checks are required and all stock items are available. (A working day is any day other than weekends and bank or other public holidays.)
4.3 If delivery cannot be made to your address for reasons under the Supplier’s control the Supplier will inform you as soon as possible and refund or re-credit you for any sum that has been paid by you or debited from your credit card for delivery.
4.4 Every effort will be made to deliver the goods as soon as possible after your order has been accepted. However, the Supplier will not be liable for any loss or damage suffered by you through reasonable or unavoidable delay in delivery. In this case, the Supplier will inform you as soon as possible. Please allow 14 working days for delivery. Although we aim to have your item delivered sooner
4.5 Time for delivery shall not be of the essence. The goods may be delivered by the Supplier in advance of the quoted delivery date. With all being delivered boxed by our chosen method. We are available by phone to assist you with any questions you may have when unpacking the item. Please note a relatively able person may be required to unpack some of the items.
4.6 Upon receipt of your order you will be asked to sign for the goods received in good condition. If you are unable to check the contents of the package at that moment in time please sign for the parcel as “UNCHECKED”. Failure to do so may affect any claims that you make thereafter.
4.7 Non UK Mainland Delivery – If your delivery is for Northern Ireland or The Highlands and Republic of Ireland Or another European Country, then please call us so that we may advise on the delivery cost of any item you wish to purchase
4.8 We are unable to offer specific date or timed deliveries.
6. Your right of cancellation
6.1 You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
6.2 To exercise your right of cancellation, you must give written notice to the Supplier by letter or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.3 If you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown below. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. We can arrange the collection of goods but you will be liable for the collection costs please contact us regarding return postage/carriage costs. ALL returns are subject to a 20% restocking charge. Applied After the standard 7 days Long Distance Selling Rule. If items are cancelled/returned within 7 days of receipt, a collection charge will apply.
6.4 Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. Subject to the items being inspected and being in the condition as supplied.
6.5 If you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
6.6 If the goods supplied to you are damaged on delivery, you should notify the Supplier in writing via the e-mail address hello@worldofwheelchairs.com within 7 days.
6.7 Any items that are custom designed, prescribed or special ordered and or to individual specifications are not refundable.
7. Warranty
7.1 All our products come with a full 12-month Parts warranty against faulty manufacture or materials, backed by the manufacturers themselves. Any warranty repairs must be returned to us for work to be undertaken; you will need to arrange delivery and collection from us at your cost. Original packaging must be used to ensure the safe return of the product.
7.2 There are the following general warranty exclusions: Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. Tyres, lap belts, plastic shrouds and upholstery (damaged post receipt), wheelchair brake adjustment, or maintenance requirements caused by carelessness or accidental damage such as punctures. If no fault is found with equipment returned under warranty the customer will pay for return carriage plus £50.00 to cover the testing of the equipment. Payment must be made before the item is returned.
7.3 PLEASE NOTE THAT ANY CALL OUT TO INSPECT ANY PRODUCT ITEM WHETHER FOR WARRANTY OR NOT IS SUBJECT TO A £95 ENGINEER CALL OUT CHARGE . THIS IS PAYABLE PRIOR TO ENGINEER VISIT. However telephone assistance is free of charge.
7.4 Defective items – Any item found to be defective due to a manufacturing problem, will subject to the items, 7.1 – 7.3 be repaired, replaced or refunded .